CaseTrack Technology

The system provides our account handlers with secure state of the art tools to manage account information, and build case proifles on debtors; thus allowing for efficient working practices and the cross referencing of data that helps to identify serial defaulters quickly and easily. CaseTrack also provides a full audit trail which facilitates the rigorous adherence to The Credit Services Authority best practice guidelines.

Our recovery teams use the mapping technology within CaseTrack to optimise asset collections and provide updated information to account handlers in the main office. Following recovery of an asset, the location of the asset, and the disposal site are tracked within the system, and CaseTrack even handles the administration of any personal belongings to ensure that they are reunited with their owner.

Information collated during the tracing and recovery stage ensures that any debt still outstanding can be collected.

Our secure client portal allows clients to interact with CaseTrack directly via an interface built into our website. Clients can send new instructions and access real time updates on the status of their accounts. Additional account information can also be sent directly to the account handler via the system, and clients can also message the account handler directly via the CaseTrack messaging system.